Case Study: Windsor Telecom

A Unique Approach

Since 2008, Windsor Telecom has been using Kcom’s call management platform to deliver all of its 03 and most of its 08 numbers. In 2010, Windsor decided to partner  exclusively with Kcom over a three-year contract, to host and manage all of its 03 and 08 number ranges. Myriad, Kcom’s online call management portal, enables Windsor to set  up and change inbound telephony services (e.g. call routing, voicemail and call queuing) on its customers’ behalf, all in real time. This has positioned Windsor as a highly  flexible provider, able to offer unique bespoke solutions to its broad range of customers. 

Adam continues that one of the key reasons for originally choosing Kcom was that it was  enabling Windsor to develop more front-end control: “We took the functionality provided by Kcom to develop our own product portfolio, tailoring it to offer our customers an enhanced and bespoke service.” He adds that this flexibility had made it possible for Windsor to create a variety of new products, including intuitive statistics packages that allow its customers to manage their services more efficiently. 

Getting businesses up and running with their new numbers as quickly as possible is a key element in service delivery. Kcom has enabled Windsor to increase the speed of turnaround, from enquiry to number connection, an efficiency which is advantageous both for customers and for Windsor itself. In addition, Windsor has made good use of Kcom’s porting service where, if a customer has their business phone number with another supplier, that number can easily be ported to the Kcom platform.

Lasting Partnerships

As Kcom and Windsor already had a good working relationship, it was a straightforward choice to decide to partner with them exclusively. Adam explains: “Reliability and value were essential criteria in our selection process, and Kcom has already more than proved itself in delivering these. Our customers are looking for technology that is the best available. We wanted to partner with someone who could deliver this, along with a strong customer service ethos to match our own – which is why we chose Kcom.” “A one-size-fits-all approach just doesn’t work in the market today,” said Iain Shearman, Sales Director, Partner Services at Kcom. “True competitive differentiation requires unique solutions which respond to  the real needs of the business. We’ve offered this kind of flexibility with Myriad, and we’re excited to be helping Windsor Telecom to bring its customers the bespoke services they need to succeed - whether they’re blue chip corporations or SMEs.”

New and unique services

"We have  taken Kcom’s capabilities and used them to our advantage to create new and unique services. This provides us with an ideal working partnership."

Find out more about Windsor Telecom at http://www.windsor-telecom.co.uk/