Inbound Call Management Portal

Myriad Portal is Kcom’s simple to use white-label Inbound Call Management portal that enables channel partners to provision inbound services online, making real-time changes and adding services. This is a feature rich solution offering a professional image to your customers and their end users. It allows you to add new revenue streams [such as NGN services] quickly and easily. You can offer our portal to your customers, or retain control yourself.

Simple access to new revenue

Increase your revenues by adding new professional services quickly and easily. To help you compete in the competitive inbound market Myriad can be set up easily and quickly.

Easy to use professional portal

Our white-label portal is designed to put you and your customers in control of their inbound services. Our portal is user-friendly and lets you access a wide range of inbound services.

Offer the best customer experience

Our white-label portal includes the features that customers’ desire, such as: call queue, call whisper and mid call divert - with itemised call billing, one to one diverts on busy or no answer, multi time of day hunt group, multi level IVR with time of day and voicemail, audio conferencing and multi out dial.

One-One Routing:

• Simple number translation
• Ability to restrict the service number holder to a single or combination of destination types – landline, international, mobile, PRS

One-One Routing Plus:

• One-to-One Routing with voicemail facility
• Calls will divert to voicemail after 15, 30 or 45 seconds of ring duration
• Voicemail is emailed to configured address

Time-of-Day Routing:

• Provision of a single level Time-of-Day (TOD) filter for one to one routing plus
• Voicemail Type has 2 options – Voicemail to Email or Divert to alternate number

Time-of-Day Routing with personalised introduction:

• Same as Time-of-Day Routing with personalised introduction

Call Hunt Group:

• The service number can have up to three destinations in a round robin fashion
• Voicemail to Email functionality

Simple IVR:

• Time-of-Day filter into a single level IVR
• Each option has the ability to divert to a destination or disconnect
• Ability to upload an introduction message before the IVR is entered

Fax-to-Email:

• Ability to receive a fax on the service number and email as attachment to the defined destination email address
• Attachment can be .tiff or .pdf

Multi-Time-of-Day Hunt Group:

• Ability to provide up to 3 time zones per day
• Provides up to 6 destinations per time zone
• Each time zone can have a unique greeting uploaded
• Up to 3 levels of IVR can be created

Queue – One-to-One, Time-of-Day with Voicemail:

• One-to-One with queue
• All queue associated audio can be uploaded

Time-of-Day (Call Hunt Group, Voicemail, Whisper):

• Time-of-Day filter with three destinations
• Ability to upload whisper message to B party

Multi-Level IVR with Time-of-Day and Voicemail:

• A message can be uploaded for each option at each level
• Options available for each key are:
• Ring Target
• Disconnect – ability up upload message prior to disconnect
• Repeat menu
• Sub-menu

Two option IVR Queue Group:

• Limited to 2 options of IVR which can be configured to any key
• Mid-call divert is available as an option
• Option 1: One-to-One routing
• Option 2: One-to-Many with queue settings
• Menu introduction and various queue/apology messages can be uploaded

Queue – One-to-Group, Time-of-Day with Voicemail:

• Time-of-Day to group of up to eight destinations
• Queue on busy
• Mid-call-divert available
• All queue associated audio can be uploaded

Call Whisper:

• Quickly identify which phone number has been called
• Tailor the message for each number using Myriad portal

Audio Conferencing:

• Ability to set up secure audio conferencing in real time
• Conference numbers can be any inbound number, for example geographical, 08, 09, 03
• Set up to 2 conference rooms per number, with up to 15 subscribers per room

Additional Myriad Portal features:

• Missed call email alerts
• Up to 10 preconfigured plans (multiplan) can be created for each inbound number
• Individual plans can be instantly activated via the portal or via the telephone using a PIN protected IVR service
• Plans for multiple service numbers can be activated on mass
• Multiple numbers can be assigned to existing plan configurations
• Real-time dashboard showing key call statistics
• Real-time queue dashboard available for queuing services
• Pulse reporting package exposing various real-time call statistics reports
• Pulse reports can be scheduled for delivery via email
• Pulse report data can be downloaded into .csv files
• Ability to set up an unlimited number of 3 digit speed dial numbers for mid-call divert

It’s a low-investment, high-return new revenue stream

Myriad offers a new revenue stream – with minimal investment from you, both in terms of outlay and time.

A tested and proven solution – trusted by the UK’s biggest NGN carriers

Myriad has been 2 years in development, and has been tested and adopted by our partners.

Changes can be made in seconds

As Myriad plugs straight into the Kcom network, the changes you make happen in real time.

Self-service inbound telephony

You can encourage customers to ‘serve themselves’, saving time in-house and improving customer experience in an increasingly competitive world.

Completely user-friendly

Myriad is really easy to use – so there’s no need for time-consuming staff training.

It can act as a stepping stone onto other areas of a customer’s business